1 ) Who are you guys?
We're just a small group of guys who love to collect stuff! We started out as collectors and because we love the hobby so much we decided to spread the joy at prices you will love! We only buy from reputable distributors which means every case we get is factory sealed giving you the best chance at that big hit! Our goal is to become the largest retailer of sports, non-sports and gaming boxes in Canada!
2 ) What do I gain from buying from you instead of the other guys?
We work hard to provide you with the best customer service, the lowest prices and shipping costs we can muster. We also pride ourselves in our fast shipping! If you are in Canada, there is no need to worry about high shipping costs, long waits, exchange rates, and possible brokerage fees from ordering outside of Canada. What you see is what you will pay!
3 ) What am I going to pay to ship my order?
We carefully weigh and measure each product that we stock and connect directly to Canada Post upon checkout giving you exact shipping charges. How cool is that?
4 ) What types of payments do you guys take?
We are proud to accept credit cards directly on our site, or if you prefer, you can pay with your PayPal account either by using Express or regular checkout. We're also open to listening to other ways you'd like to pay, just give us a shout and let us know.
5 ) I'm looking for a product, but I don't see it on your website. Can you guys get it for me?
Let us know the product you are looking for and we'll check with our supplier. If we can get it, we'll price it and let you know the earliest you can have it in your hands.
6 ) I noticed some products are listed as "PRESELL", what does that mean?
Presell means we have it reserved and we know when we'll get it, but it hasn't been released yet. You can purchase your box at any time. By purchasing it early, you're guaranteed to receive the box shortly after release. When you order presell, we'll keep the product page updated with any release date changes.
7 ) You have so many great products that I want to order them all. What if I order a PRESELL item with an item already in stock?
We do have lots of great products priced right, thanks! When presell items are put in the same order as items in stock, shipping will occur only when the entire order is available. Please send us a note to request otherwise.
8 ) The Man says I have to pay taxes on things I buy, what do you think about this?
Yes, if you are buying a product in Canada for use in Canada, then you have to pay taxes on it. Here is a breakdown on the taxes we collect:
Prince Edward Island: 15% HST
New Brunswick: 15% HST
Nova Scotia: 15% HST
Newfoundland: 15% HST
Quebec: 5% GST
Ontario: 13% HST
Manitoba: 5% GST
Saskatchewan: 5% GST
Alberta: 5% GST
British Columbia: 5% GST
Yukon: 5% GST
Northwest Territories: 5% GST
Nunavut: 5% GST
Outside of Canada: No Taxes
9 ) I notice you have "Guest Checkout". What's that?
Guest checkout is for visitors who have not yet registered with our site and wish to make a purchase without doing so. If you have already registered, please log in instead of doing guest checkout. If you have problems with checkout, please contact us.
10 ) I want FREE Shipping!
Whoa, hold on there fella! You can get FREE shipping if you are shipping to an address in Canada, you order $299 dollars or more from us at once and you select Expedited Parcel Service upon checkout. Enjoy!
11 ) Why do you need Billing and Shipping addresses? What does that mean?
When making an order using a credit card we check to make sure the billing address matches what is on file at your bank. This protects everyone against fraudulent orders. If your billing address does not match then your order is at risk for cancel. Once your billing address matches, you can specify a shipping address which is different if you wish (ie, you want something shipped to your place of work).