"Thank you for your great customer service and I will definitely do business again in the future for sure. Keep up the good work!"
Eric V. - Gatineau, Quebec
1 ) Who are you guys?
We're just a small group of guys who love to collect cards! We started out as collectors and because we love the hobby so much we decided to spread the joy at prices you will love! We believe everyone should be able to buy the cards they love, this is why we keep our prices lower than our competition. We only buy from reputable distributors which means every case we get is factory sealed giving you the best chance at that big hit! Our goal is to become the largest retailer of sports, non-sports and gaming boxes in Canada!
2 ) I bought a box from CCW and it was the best break ever! I want to tell the world, will you guys tell them for me?
Sure, send us some information (Box busted, where you are from, name, and description of bust) along with a picture of the kick butt card(s) you received (you can be in the picture too!), and we'll post it to our "Busts of Fame" page! Get your 15 minutes of fame through us! Be assured we will only share your first name and location. No other personal information will be shown. Please send your information to firstname.lastname@example.org.
3 ) What do I gain from buying from you instead of the other guys?
We work hard to provide you with the best customer service, the lowest prices and shipping costs we can muster. We also pride ourselves in our fast shipping! If you are in Canada, there is no need to worry about high shipping costs, long waits, exchange rates, and possible brokerage fees from ordering outside of Canada. What you see is what you will pay!
4 ) What types of payment do you guys take?
We currently accept PayPal and Credit Card payments. If you want to buy a product and wish to pay another way, please send an email to email@example.com and we'll do what we can to accommodate you. We know you love our product and we want you to have it!
5 ) I'm looking for a product, but I don't see it on your page. Can you guys get it for me?
Let us know the product you are looking for and we'll check with our supplier. If we can get it, we'll price it and let you know the earliest you can have it in your hands.
6 ) I noticed some products are listed as "Pre-Order Item", what does that mean?
Presell means we have it reserved and we know when we'll get it, but it hasn't been released yet. You can purchase your box at any time. The downside is that you have to wait until after its release date to receive it. By purchasing it early, you're guaranteed to receive the box shortly after release. When you order presell, we'll keep you up to date on any manufacturer's delay.
7 ) You have so many great products that I want to order them all. What if I order a pre-order item with an item already in stock?
We do have lots of great products priced right! When pre-order items are put in the same order as items in stock, shipping will occur only when the entire order is available. Please send us a note to request otherwise.
8 ) The Man says I have to pay taxes on things I buy, what do you think about this?
Yes, if you are buying a product in Canada for use in Canada, then you have to pay taxes on it. Here is a breakdown on the taxes we collect:
Prince Edward Island: 14% HST
New Brunswick: 13% HST
Nova Scotia: 15% HST
Newfoundland: 13% HST
Quebec: 5% GST
Ontario: 13% HST
Manitoba: 5% GST
Saskatchewan: 5% GST
Alberta: 5% GST
British Columbia: 5% GST
Yukon: 5% GST
Northwest Territories: 5% GST
Nunavut: 5% GST
Outside of Canada: No Taxes
9 ) I notice you have "Express Checkout". What's that?
Express checkout is for visitors who have not yet registered with our site and wish to make a purchase without doing so. If you have already registered, please log in upon checkout instead of doing express. If you have problems with checkout, please send a note to firstname.lastname@example.org.
10 ) How do I qualify for FREE packs?
We appreciate our customers large and small! To show our appreciation ALL orders qualify for free packs! If your order is over $300 (before taxes and shipping) and you live in Canada then you qualify for free shipping too! How sweet is that?!
11 ) How come I can't pre-order Upper Deck products anymore? Will you be stocking them?
Upper Deck has instituted a policy stating that online stores will not be allowed to sell a new Upper Deck product for a period of 90 days after its release date. Because of this, Canada Card World will not list Upper Deck products until after the waiting period.
12 ) Shoot, I just realized I forgot to buy my wife a birthday present. Can I cancel my order?
Yes you can if it hasn't already been shipped, but please note that if a full or partial order cancellation is requested after payment is completed but before shipping there will be a $20 dollar processing fee. During the refund process, payment will be refunded less the $20 dollar fee.
Thank you for shopping at Canada Card World.
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